The art of crafting effective email campaigns

October 20th, 2009

In an earlier blog (What’s So Measurably Great About Email Campaigns?), we delineated the reasons why you should be including email campaigns into your marketing mix.

Following are some tips to craft an effective email—in the simplest manner possible:

Be specific. Select one message for your email, and detail it thoroughly. If you over-complicate your email with too many messages, people may become confused and stop reading altogether.

Be brief. Detail the benefits of your brand in the most succinct manner possible. People are busy today. No one’s going to take the time to read a long, drawn-out description of your brand’s features and benefits.

Be engaging. You know your brand better than anyone. You can probably talk about it for hours. But there’s something that inhibits people when they sit down to write. Try this: when writing your email, make believe a prospect is sitting across from you. This will help you be more personal, and communicate your core benefits simply and persuasively.

Be careful. Proofread, proofread, proofread! For typos. For grammatical mistakes. For awkward phrasing. If you aren’t qualified to proofread, find someone who is. The cost is minimal, but the chance of making a mistake can be costly. Nothing is quite so off-putting to a potential customer as a glaring error.

Be adamant. Once you’ve made your case about your brand, tell—don’t ask—your reader to respond by clicking on a link to your website or email address. Remember—always ask for the order!

Beware of the subject line. This is, after all, your entree to the recipient, and may determine whether or not your email is opened. So when crafting your subject line, be very specific—and make it relevant to the reader.

Also, spam filters are designed to identify suspect words, which may prevent certain emails from being received. Marketing Profs lists 100 of the taboo email words. Some words, phrases, and symbols include:

  • Now, stop, free, earn
  • $ or %
  • !!!!!
  • Don’t delete!
  • You’re a winner!
  • Not Spam!
  • Anything that mentions explicit content or medications
  • A few others: get, offer, click here

No more “Free gift now?” You can think “verbal gas guzzlers.”

In the golden era of direct mail, “free” and “now” were must-haves in the copy (starting with the envelope teaser, followed by the inside headline, stated multiple times in the body, and restated in the conclusion). Now, they’re taboo. You can thank the verbal gas guzzlers—the copywriters of 1950s, 60s, and 70s (and 80s and 90s?) advertising and direct mail campaigns—who burned up our marketing ozone. Now we’re all paying for their conspicuous consumption. Thanks a lot! You’re a winner!!

How are you using email campaigns? Need help creating one? We welcome your questions and comments.

Spacey Twitters, Letterman titters

July 30th, 2009

Recently on the Late Show with David Letterman, Dave and guest Kevin Spacey engaged in some funny patter about the benefits of Twitter. Kevin’s a fan, Dave’s not. Beyond tweaking Spacey for Twittering, Dave’s feelings can be summed up pretty succinctly: to Twitter is to fritter your time away.

What were they thinking? 15 truly bizarre ad concepts

July 13th, 2009

Gillette babyshave ad

Advertising your smoothies as a way to cool hot flashes during menopause (as in a recent Jack in the Box ad)… This is one of the weirder concepts we’ve seen recently. It joins a long tradition in advertising of bizarre concepts that somehow make their way to the airwaves, cyberspace, or print. Here are 15 ads from yesteryear that make you wonder: What were they thinking?

What’s so measurably great about email campaigns?

June 21st, 2009

The monitoring, the metrics, the modest cost!

Should you be using email campaigns as part of your marketing mix? Consider this: Jupiter Research recently estimated that 60% of decision-makers prefer email and the Internet over other forms of communication for receiving messages.

With that in mind, your answer should be a resounding yes!

Although there are many reasons to use email campaigns, here are a few of the most persuasive:

  • They’re effective. Don’t take our word for it. The Direct Marketing Association (DMA) reported that in 2008, email ROI was $45.65 for every dollar invested. With returns like that, you should be returning to email campaigns. Frequently!
  • They’re cost-effective. No paper, no printing, no postage, and virtually no production. Email is all digital—and costs a fraction of a penny for every email sent.
  • They’re relatively easy. Once an email template has been created (by you or companies who specialize in this kind of thing), you can adapt it to any message you want to communicate. Quickly!
  • They increase web traffic. An effective email with links to your site will increase visits to your site…and your exposure to customers and prospects. And that, of course, will help improve your ranking results among search engines.
  • They produce immediately measurable results. The beauty of an email campaign is that you can monitor and measure its success in real time. When managed properly, you can see at a glance such stats as deliver and open rates, bounce rates, click-through analytics, and so much more. It’s a fast, simple way to test messages and creative approaches and refine them as needed.

How are you using email campaigns? Need help creating one? We welcome you questions and comments.

No more “Rx-tras” What’s drug marketing without free pens?

June 1st, 2009

No more premiums, no more tchotchkes, no more brand-aids.  The days of “drug mugs,” “prescription pens,” and all variety of other “Rx-tras” are, as of 2009, gone.

Can you still expect M&Ms at a convention booth?  We think so.  A mouse pad in the mail?  Nope.  Notepad?  No.  Flashlight from a rep?  No.  Keychain?  No.  Cap?  No…unless, possibly, it’s also an anatomical model of the brain.

These are the new guidelines put forth by the Pharmaceutical Research and Manufacturers of America (PhRMA).  And don’t miss the New York Times article, including a profile of the cardiologist who in his career has saved not only more than a few lives but also more than 1,200 pens from sales reps.

Anatomical charts and models.  Educational DVDs and literature.  These are the only type of giveaways now allowed.  And even these, the guidelines state, “should not be offered on more than an occasional basis.”

Why the change?

The reason is simple: public pressure.  The PhRMA, which stresses that the guidelines were updated voluntarily, emphasizes that the new guidelines demonstrate their commitment to smart medicine:

“This Code is to reinforce our intention that our interactions with healthcare professionals are professional exchanges designed to benefit patients and to enhance the practice of medicine. The Code is based on the principle that a healthcare professional’s care of patients should be based, and should be perceived as being based, solely on each patient’s medical needs and the healthcare professional’s medical knowledge and experience.”

Sounds good. The PhRMA reveals just a hint of the effect of public pressure with the following statement:

“We are also concerned that our interactions with healthcare professionals not be perceived as inappropriate by patients or the public at large.”

The “public at large,” in recent years, has taken a closer look at what drugs cost and why…and they don’t like what they see.  Publicity in recent years—about drug pricing, drug promotions, physicians’ ties to drug companies, and related issues—has been extensive…and negative.  The new promotional guidelines are designed to soften the criticism by eliminating one of the most visible areas of supposed abuse.

How does drug industry spending compare?

About average.

Americans spend about $200 billion per year on prescription drugs.  To promote these drugs, the industry spends an estimated $16 billion on free drug samples and another $6 billion on selling (or, as the industry calls it, “detailing”).

On average, most companies spend 6-10% of their sales revenue on marketing. Some spend more, some less; it all depends on the unique characteristics of their market and product.  But with the 10% figure as a reference point, the drug industry looks about average.

What isn’t average: the industry’s costs for research and product development, which the industry estimates at up to 18% of total sales.  And, for the record, drug development is generally not even considered the most research-intensive business.  That distinction belongs to the computer software industry.

Now what?

Whether the reasons for the new guidelines are more for the public good or for public relations, they’re the new order.  The pen industry is devastated; the anatomical model industry is thrilled.  And the rest of us are just doing our best to cope…and think of other tchotchke-type promotions.

The latest idea: a box of donuts that the rep brings to the doctor’s office.  The box can no longer have a “Compliments of” sticker on the lid.  But who’s going to squeal if the donuts are arranged to spell the product or company name?  (We just need more drugs with the letter “O” in their spelling.)

Brand-aids were only part of the tactical mix, and a small part at that.  But they were fun, and their ban can be seen as a testament to how memorable, and potentially even influential, they were.  And if not educational, at least sometimes utilitarian.

You can bet that the doctor will wash down that donut with coffee in an old, cherished drug mug.

Sound off on this subject in the comments section.